Medical Alert Reviews

Medical Alert Reviews

Reviews & Comparisons to help find the best medical alert for you!

Philips Lifeline Review

Review: *Lifeline ® would earn our Check of Approval if they offered a 30 day money back guarantee and a lifetime price guarantee with their service. Lifeline offers a high quality medical alert service, and you can cancel at anytime.

  • Lifeline does not offer a money back guarantee with their service.
  • You can cancel your service at anytime.
  • They have a high quality medical alert system service and are probably the largest medical alert company in the nation.
  • Lifeline does not offer a lifetime price guarantee.
  • Choose between Lifeline’s Basic and Preferred (AutoAlert) Service for $13.00 more per month.
Philips Lifeline

Lifeline can be reached at 1-800-380-3111 or

Lifeline Facts

$41.00 for Shipping and Activation
Monthly Charges
$35.00 – $50.00/Month
Based on Zipcode
Advance Payment Discounts
Monitoring Agreement Term
Month-To-Month, No Time Commitments
Price Guarantee
Repairs or Replacement Charges
None, Replacements Shipped
Free Gifts
Free Monitoring
Free Gifts
Cancellation Policy & Discounts
Cancel at Any Time
Other Discounts
Approximate Button Range in Typical Home
Coverage for 3000 sq ft | 300 ft Range
Help Button Battery Life
18 Months. Button Reports When Battery is Low
What Happens if I Lose Power
36 Hours of Battery Back-Up
Waterproof Help Button?
Help button Options
Necklace or Wristband
UL Certified Equipment
Automatic Self-Test?
24 Hour Technical & Customer Support
Monitoring Station
UL Listed Monitoring
Redundant Backup Monitoring Centers
Typical Response Time When Button Pressed
20 – 30 Seconds
Other Options & Information
Shipping Speed
Standard Shipping 2 – 3 Days
Cost of 2nd Person
$10.00 per Month
* Lifeline ® is a registered trademark of Koninklijke Philips Electronics N.V.

Philips Lifeline does not receive our check of approval.

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{ 9 comments… read them below or add one }

Pat January 3, 2014 at 6:26 pm

I have been using Lifeline for about six months now. Three or four times they have called e saying they detected a fall when there was no reason to think I had fallen. One time I was even away from home and the fire truck and emergency truck came to my home. Twice I have accidently thrown my lifeline off when I was undressing. Both times it hit the floor and no one contacted me. I contacted them and they said it has to swing freely before it hits the floor to be detected. It did not swing at all when they detected a fall, but it did swing when I accidently threw it off my neck and they did not contact me. I am beginning to wonder how useful this detection system is.


Mary Hatzenbeler October 11, 2013 at 7:54 pm

I talked with a representative at Lifeline and was told the fee is $45/month with the auto alert to detect falls. Some other cite says the fall alert technology is not that good. Even Lifeline acknowledges they can’t detect 100% of falls. Is the price difference worth it to have this feature. I have had a couple of falls this year.


admin October 11, 2013 at 8:08 pm

Hi Mary,
Fall detection is not for everyone. It doesn’t detect 100% of falls and often leads to false alarms. This type of service is good for seniors who have conditions where they would not be able to press the button during an emergency. For all other seniors, a standard, primary medical alert system tends to work best.

You can read more about the pros and cons of fall detection here:

I hope this helps!


AnnaLou W May 14, 2012 at 6:08 pm

My friend recommended phillips to me for this monitoring service. She’s been happy with them so far. She hasn’t had to use the service much. Only one time she fell in the last 3 years. I am wondering why they are one of the more expensive services? Is my friend getting a more reliable service because they cost more?


admin May 15, 2012 at 8:07 pm

Hi Anna Lou,
All of the companies that we review provide reliable monitoring! The main difference in prices comes down to advertising. Lifeline is the biggest medical alert company in the US. You’ve probably seen their ads on the TV and in magazines. Other companies spend less on advertising and are able to offer their service at a lower price.

Some people do feel more comfortable choosing the biggest company out there for their service – but ultimately a company like Life Response USA offers just as reliable of monitoring as Lifeline. I’d recommend focusing on finding excellent customer service rather than thinking about who is the biggest company or who has the cheapest price!


sushimom1956 April 19, 2012 at 5:18 pm

I have called around and have really narrowed everything down to either lifeline or america senior safety. what would you say are the big differences between those two medical boxes? I know that senior safety has a 30 day money back guarantee. but mom definitely needs this and i don’t know if that matters so much to us. Honestly everything sounds very similar to me. Soudns like smiliar equipment and a similar service. Help!


admin April 19, 2012 at 9:33 pm

Hi, Good question! There are a number of very good distinctions between Lifeline and Senior Safety. First off, as you mentioned American Senior Safety offers two important features: a lifetime price guarantee and the 30 day money back guarantee. As you probably already know, I heavily recommend choosing a service that provides those two guarantees. Both services let you cancel at anytime which is a big plus…

Beyond that, you are correct to assume that both provide a similar service with similar equipment. These bigger companies all provide good reliable monitoring as well. Lifeline is the largest medical alert company in the nation. Some people feel more secure when covered by the biggest company. And Senior Safety offers is also a large company that offers an excellent customer service driven service. I think both are good, reliable companies. If you haven’t already talked to both about their monitoring centers and their customer service, I’d recommend giving them another call and going with your gut feeling!


Geraldine's son January 12, 2012 at 12:00 am

my mother and i called lifeline and we were a little confiused by the prices changing based on her zip code. can you explain this to me? Why are they the only company that handles their prices like this? We were thinking of maybe getting dad on the same system. Are they going to have two boxes in the house? How will that work.


admin January 12, 2012 at 12:23 am

Great question! It is interesting how Philips Lifeline’s prices work. First off, they are the largest medical alert company in the US. You’ll get vastly different prices depending on your location because over the years they have purchased lots of different local and regional medical alert companies. The price point in your area originally still effects what they charge you currently. Depending on where you live, this can be a good thing or a bad thing.

On the topic of having two people in the same house using the medical alert: No. You will not need two medical alert boxes. You will just need one medical alert speaker box and two help buttons. Most companies will only charge you for the extra necklace or wristband and allow you to have two people on the account for the same monthly rate. Lifeline charges $10 more per month for an extra person. So if having dad on this system is a priority, you may consider saving money with a different company.


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