Medical Alert Reviews

Medical Alert Reviews

Reviews & Comparisons to help find the best medical alert for you!

Medical Alert Comparisons on a Monthly Basis

Medical Alert Comparisons CheckThe companies with a red check-mark meet our minimum 3 requirements for a risk-free medical alert service.

Company
Prices
Price per Year
Start Up Costs
Monitoring
Contract
Trial Period
Price Guarantee

American Senior
Safety Agency

1-888-473-2800
$24.95 Monthly
$24.95 Quarterly
$23.95 Annual
$299.40
None
Cancel at
Any Time
30 Day Money
Back Guarantee
Yes

Life Response

USA
1-800-921-2008
$35.00 Monthly
$32.00 Quarterly
$25.00 Annual
$420.00
None
UL Listed
Cancel at
Any Time
30 Day Money
Back Guarantee
Yes

*Lifestation®

1-877-288-4962
$29.95 Monthly
$27.95 Quarterly
$25.95 Annual
$359.40
None
UL Listed
Cancel at
Any Time
30 Day Money
Back Guarantee
Yes

*ADT® Companion Service

1-877-678-6952
$34.95 Monthly
$419.40
$65.00 for Installation
UL Listed
Redundant Backup Center
1 Year Contract
3 Day Trial Period
During Contract Term
Company
Prices
Price per Year
Start Up Costs
Monitoring
Contract
Trial Period
Price Guarantee

*Alert 1™

1-866-581-4540
$29.95 Monthly
$27.95 Quarterly
$24.95 Annual
$359.40
$8.95 Shipping for Some Plans
UL Listed
Cancel at
Any Time
30 Day Money
Back Guarantee
Price Guarantee
for Annual Plan Only

*Life Alert®

1-800-786-1455
$29.95 Monthly-
$49.95 Monthly
Depending on Features
$359.40 – $599.40 Depending on Features
$95.00 to $115.00
for Installation
UL Listed
3 Year Contract
None
During Contract Term

*Lifefone®

1-877-418-7576
$29.95 Monthly
$27.95 Quarterly
$24.95 Annual
$359.40
None
UL Listed
Cancel at
Any Time
None
Yes

*Lifeline®

1-800-380-3111
$35.00 Monthly-
$50.00 Monthly
Based on Zipcode
$420.00 – $600.00
Based on ZipCode
Prices Not Listed
UL Listed
Cancel at
Any Time
None
No
Company
Prices
Price per Year
Start Up Costs
Monitoring
Contract
Trial Period
Price Guarantee

Lifewatch USA

1-800-716-1433
$31.95 Monthly
$29.95 Quarterly
$27.45 Annual
$383.40
None
UL Listed
Cancel at
Any Time
30 Day Money
Back Guarantee
No

*MedicalAlert.com®
(Connect America®)

1-800-800-2537
$29.95 Monthly
$29.95 Quarterly
$27.95 Annual
$359.40
$9.50 Shipping for Most Plans
UL Listed
90 Day
Commitment
90 Day
Commitment
Yes

Medical Guardian

1-800-668-9200
$29.95 Monthly
$359.40
None
UL Listed
90 Day
Commitment
7 Day Money
Back Guarantee
Yes

*MediPendant™

1-800-262-4239
No Monthly Plan
$34.95 Quarterly
$29.95 Annual
$419.40
$14.95 Shipping
for Some Plans
UL Listed
Cancel at
Any Time
30 Day Money
Back Guarantee
No
Company
Prices
Price per Year
Start Up Costs
Monitoring
Contract
Trial Period
Price Guarantee

Download Medical Alert Comparison Chart (PDF)

* Lifestation ® is a registered trademark of LifeStation Inc.
* ADT ® is a registered trademark of ADT LLC dba ADT Security Services
* Alert 1™ is a trademark of Alert One Services, LLC.
* Life Alert ® is a registered trademark of Life Alert Emergency Response, Inc.
* Lifefone ® is a registered trademark of Lifefone.
* Lifeline ® is a registered trademark of Koninklijke Philips Electronics N.V.
* MedicalAlert.com ® is a registered trademark of Medical Alert By Connect America ® Medical Alarm Company.
* MediPendant™ is a trademark of Medical Alarm Concepts Incorporated.

Help build our community by sharing your comments…

{ 43 comments… read them below or add one }

Jean September 4, 2013 at 6:39 am

Hi what does “redundant backup center” mean? Also I know some of these companies have there call centers located overseas. I think that the call center being in the US is very important when you sign up for these services. Why isn’t there a column that lists where the call center is located. Please advise.

Reply

admin September 6, 2013 at 6:46 pm

Hi Jean,
Thanks for sharing your questions…

The phrase “Redundant backup center” refers to when a company has two separate centers for their monitoring. If one of the centers goes down, the calls will go to the second center so that their is no lapse in coverage. Because of all the precautions taken with UL listed centers like these, it would take a large-scale natural disaster to take a monitoring center down. But that sort of thing could happen, so having redundancy is certainly a good thing.

I know that some companies still tell people that call to stay away from companies that monitor in India. I have never heard of a single US medical alert company that monitors overseas. I can confirm that every company on this list monitors in the United States.

I hope this helps!

Reply

Christine Ricart August 17, 2013 at 3:12 pm

I am interested in a system that has a GPS feature. Top-rated companies do not mention this on their websites. Do I have to call each to get this information?

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Denise Stanford July 30, 2013 at 12:58 am

I am looking for an medical alert for my 88-year-old dad. My most important feature is a speaker in the pendant. He has fallen several times, sometimes in the bathroom. He has not been able to get up so he could not get to a base station, so communication through the pendant is my most important feature. So far my research has only come up with MediPendant and GreatCall (and I am very sceptical about wireless). I am very hesitant to get something through Wal-mart and not directly with a company. He also wears hearing aids and would not be wearing them when in the shower. But with the pendant someone could hear him and call me. I am only 3 minutes away. Also, he is in a senior residence so someone could call someone on site who could even get there more quickly. Your thoughts will be most appreciated, as I really think this is probably a concern of many of us children with older parents who live alone.

Thanks Denise

Reply

admin July 30, 2013 at 4:54 pm

Hi Denise!
I usually don’t recommend using a medical alert button that has the speaker inside the pendant. This is for two reasons: 1. That button will be water-resistant and not waterproof. Some companies may still tell you that its okay to wear in the shower, but the instruction manuals for these devices (that I’ve seen) recommend removing the button before bathing or showering… 2. Because of the speaker in the button, you or your father will have to replace its batteries once every two months or so, and that can prove to either be a bother or a problem along the way.

From what you described, I think a standard medical alert will work well for his situation. The button will be waterproof with a longterm battery that doesn’t need to be replaced. Plus those devices are designed to cover an entire household (usually up to 3000 sq ft) through the one speaker unit. If you explain his situation to one of these companies, I’m sure they’d be flexible with who they call first when they are not able to speak to him. If he isn’t wearing his hearing aid or is in the shower they might not be able to communicate with him, but they can call you or the senior living center first before 911 – all you have to do is make arrangements for that call order ahead of time.

I’d recommend checking out the three companies that received our Check of Approval first (American Senior Safety, Life Response USA, and Lifestation).

I hope this helps!

Reply

Norma July 7, 2013 at 6:25 am

Looking for a FALL ALERT system for my mother. Any recommendations would be appreciated. Thank you, Norma

Reply

admin July 8, 2013 at 1:42 pm

Hi Norma,
The three companies at the top of this chart received our Check of Approval. If you are looking for a fall detection service, the only company that we review that offers that is Lifeline. While they are a good company, fall detection is not necessary for all seniors and can sometimes get in the way of a senior’s long-term use of a medical alert.

For more info, you can read about the pros and cons of fall detection here: http://www.medicalalertreviews.org/medical-alert-blog/the-pros-and-cons-of-fall-detection/

I hope this helps!

Reply

Norma July 9, 2013 at 2:14 pm

Thank You, I appreciate it.

Reply

Heather April 23, 2013 at 2:43 pm

Your site is great and it is good to know there are people who can answer question like yourself. I wanted to ask about something I read in my research. I think it was referring to the Medipendant but this question may relate to other companies. I get the impression that the hardware is sent to you when you choose your monitoring service and that they will usually replace the equipment if there is a problem. Someone somewhere said they were glad they purchased their Medipendant equipment through a local alarm company because the hardware had needed servicing and someone came to the house to help. I remember now, it was a review from Amazon whose reviewers also mention buying from Cosco and ebay. So can you purchase equipment from elsewhere and ask a monitoring company to provide you with a monitoring service? At first I thought it might be a good idea to purchase the equipment locally before I remembered most companies offer free replacement services. Depending on whatever hardware the client has purchased sound rather doggy for the monitoring company. Can you comment on this? Thanks

Reply

admin April 25, 2013 at 5:22 pm

Hi Heather,
That’s a really good question. You wouldn’t be able to purchase equipment elsewhere and then sign up for a separate service. I don’t know of any medical alert company that offers service in that way. As far as I understand, you have 3 different options here:

1. The type of medical alert that you purchase at Costco or Walgreens generally has a specific monitoring service that it is associated with (and recurring monthly payments like other medical alert services). I’d recommend researching what company provides the monitoring service for this and asking a lot of questions before impulse buying.

2. You could go with one of the companies listed here. All of these companies provide the equipment for you, many don’t charge for the equipment, and all service the equipment free of charge if something goes wrong.

3. You can simply purchase equipment from Amazon and certain retailers. This equipment will not have a backing monitoring service, but you will be able to program it to dial numbers (like family members or 911 when the button is pushed). There are many advantages to having a monitoring service associated with the equipment and I do not recommend this third option.

Its my understanding that if you are purchasing equipment from a retailer (Costco, Walmart, Walgreens, or elsewhere) and the equipment stops working, it would be up to you to pay for new equipment. Of course, some may offer a warranty, but beyond that the equipment is yours and your responsibility. I am most familiar with option #2. That’s ultimately what I recommend.

No matter who you go with, its important to ask lots of questions and really understand the service you are choosing and what it entails. So it seems like you are doing a good job already :)

Reply

CINDY January 11, 2013 at 5:14 pm

Hi, I’m trying to figure out how these companies handle replacing the battery in the help necklace? Do I replace the battery? What type of batteries do they take usually?

Reply

admin January 11, 2013 at 6:28 pm

Hi Cindy,
This will depend on the type of help button provided. Ultimately, it is a smart question to ask when you are on the phone with a company. The standard help button will be factory sealed (so that it is waterproof and can be worn in the shower) and has a long-term lithium battery like that in a watch. These types of batteries last for more than 4 years! Some other types (like a button that has a speaker inside it) has a rechargeable battery that will need to be changed out every two months or so.

So add that question to your list to ask any company that you are considering!

Reply

Samantha October 30, 2012 at 4:09 pm

Hi. I am looking for a basic system for my mother. We’re not in the market for fall detection or anything too fancy. What is the best company for just a basic medical alert system?

Thanks, Samantha

Reply

admin October 31, 2012 at 7:29 pm

Hi Samantha,
I’m glad you are focusing on a basic system for your mother. Our reviews cover these standard medical alert services that you are describing. No matter what other features someone wants to add on, most seniors simply should not be without a basic system – and that’s what all 8 of these companies offer.

I’d recommend American Senior Safety Agency, Life Response USA, and Lifestation. All three provide exactly what you are looking for, and give you flexibility as well.

I hope this helps!

Reply

Ginny October 13, 2012 at 2:56 am

I have an elderly mother and a disabled famly member living in a house. I need a system that they can use in case of a medical emergency as well as in case of a break in. Can you indicate which systems are well suited for them.

Reply

admin October 15, 2012 at 4:15 pm

Hi Ginny,
First off, most of these companies will allow you to have 2 people on the account without an additional recurring charge. Only Lifeline and Lifestation charge more for the additional person each month. Lifeline is $10 more per month and Lifestation is $3.99 more per month. Since you can find a good company that doesn’t charge you more monthly for this, I’d recommend going that route.

I believe that all of these companies will be able to dispatch Police response as needed. They are all primarily for medical purposes, so your mother would have to tell them that she needs the police when she presses her help button.

Because they are flexible, solid services, I’d recommend starting by calling Life Response USA and American Senior Safety Agency. Ask about if they are able to dispatch police during an emergency, and ask how much it would be to get a second help button for your other family member! There are other good services that we review that would work just fine for you as well, but I’d hate for you to have to pay more every month to have two people on that account.

I hope this helps.

Reply

The Jordan Family October 2, 2012 at 4:50 pm

Which of these companies are recommended by AARP?

Reply

admin October 3, 2012 at 5:14 pm

Hi,
I know that AARP means a lot to many seniors, but I always encourage people not to base their medical alert decision on who advertises that they are recommended by AARP. AARP is a business like any other business. Generally when they recommend a company, that company paid for their recommendation. The same goes for recommendations by Good Housekeeping. It’s fine for these details to factor into your decision, but you should focus on customer service, reliable monitoring, and flexibility first!

To the best of my knowledge, none of the companies listed here currently are recommended by AARP. American Senior Safety Agency was listed in a couple AARP publications as a good resource for seniors to check out, and Life Response USA offers discounts to AARP members. That’s all I know!

Best of luck with your search!

Reply

RICHARD September 25, 2012 at 4:55 pm

We’ve been thinking of getting my mother one of these mobile devices. My brother is against it and thinks a jitterbug phone would work just as well. Mom already has a home medical alert device that she uses. Were just wanting to cover her when she is on her way to bingo and her other fun activities. What do you suggest?

Richard M

Reply

admin September 26, 2012 at 3:45 pm

Hi Richard,
Great question. These mobile devices are very popular right now. The most important thing I’d stress on the subject is that it is crucial that your mom keep her home medical alert for use in and around her house. Some seniors make the mistake of choosing a mobile medical alert for home use, only to find out later that they get spotty cell reception in certain areas of their home. Those mobile alerts operate off of a cell signal, and if you’ve ever had a dropped call before you know cell signals are less than reliable – especially for an emergency device like this.

I do recommend a cell phone over a mobile device. You can program mom’s cell to dial 911 with the press of one number and the talk key! Additionally that cell phone will provide her with the added flexibility of calling you if she is having a non-emergency situation that requires help. Ultimately, whatever works for your mom is fine. But I find that most seniors do just as well or better with a cell phone.

I hope this helps.

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Maura August 16, 2012 at 6:32 pm

The comparison chart is great. However, when I print it, it prints in a totally different format that is difficult to read as a side by side comparison as illustrated in the chart. It prints on 3 pages all left justified. It would be nice to provide my 90 year old parents a printed copy of the chart since they don’t have a computer.

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admin August 17, 2012 at 8:07 pm

Hi Maura,
That is a really good suggestion. Thanks! I have added a link directly below the chart – “Download Comparison Chat PDF” – so that everyone can download and print or save to their computer.

You can download it here if you like though!

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Nancy Whitson August 13, 2012 at 3:09 pm

My brother will be moving in withus after a stroke. He can walk (although unsteadily) and perform most ADLs but cannot speak understandably, especially, mixing up Yes and No. I’m looking for an appropriate alert system for him with his communication inabilities; I also wonder if there are any that act like a call light as well, so he could call for my help within the house if I’m , in another room or outside and he needs help.
Thanks

Reply

admin August 13, 2012 at 8:06 pm

Hi Nancy,
I think several of the companies that we have listed here should be able to accommodate your brother’s situation. First off, I don’t believe that any of the companies offer a service like the “call light” you described. But when you are at home and your brother presses his help button, you will hear the alarm and know what is going on. These alarms are designed to work well throughout relatively large homes, so where ever you are in the home you will most likely hear the initial alarm sound or the operator that comes over the box shortly after – and you will know that there is an emergency or other situation going on.

I know that several of the companies listed here are willing to call you first before dispatching 911 to your brother. If you are nearby and available to go check on him, you would tell them that you are on your way over. And if you are unavailable or they can’t reach you, they would need to dispatch the local paramedics (unless told otherwise by your brother). I think having you called first during any activation may be smart since he often mixes up Yes and No.

I’d also advise you to call and ask the companies that you are interested in about his situation and how they recommend handling it within their procedures. You may find that some are unable to accommodate while others are more flexible.

I hope this helps!

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Phyllis Silverstein August 12, 2012 at 5:37 pm

My daughter is blind and deaf (has a Cochlear Implant for minimal hearing) We need a very simple system that allows her to get help by just pressing one button. Does your product fulfill these requirements? Would you recommend the wrist or necklace device?

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admin August 13, 2012 at 9:00 pm

Hi Phyllis,
We are not a medical alert company, but we do review 8 of the largest medical alert companies on our site. All of the companies listed above provide a basic medical alert service where your daughter would simply press a button anytime she needs help. I’d recommend keeping the service simple rather than choosing a lot of add-on features. Often these additional features can make a simple service more complicated to use.

As for choosing a wristband or a necklace, I always recommend the necklace because it is more accessible during an emergency. If a medical alert customer falls, they may get one of their arms pinned behind them, and this can make accessing the wristband tough. All of that said, whichever one is more comfortable for your daughter will be the one to choose. She will have to wear this at all times in the home, so its important that she likes her help button!

I hope this helps!

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Linda Allen August 7, 2012 at 5:53 pm

I have a very senior and very alert mother, who has taken several falls. She is in a large house (6000 sq feet). Also, she goes walking in her neighborhood alone. I am wondering if a gps system would be better for her, and where I could find ratings of these. thank you.

Reply

admin August 8, 2012 at 7:29 pm

Hi Linda,
I do not know where to refer you to for reviews and ratings of GPS systems. Our site really doesn’t really cover that topic too in depth, but I’d be happy to share what I know with you:

Seniors that use GPS systems tend to have a medical alert for their home as well. These GPS devices use a cell signal during an emergency, and cell services are much less reliable than your home telephone service. For this reason, when seniors use a GPS medical alert device, they also have a standard medical alert in their home.

I don’t recommend paying extra for a Mobile or GPS medical alert button. Most seniors do much better just using a cell phone. The GPS can only tell them where you are up to 100 yards away (which is a big range – especially in a city area). So your mother will need to be able to speak to the operator to let them know exactly where she is. She can just as easily program her cell phone so that the phone dials 911 by just pressing one number and the “talk” key.

I hope this helps.

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Giselle Ryan August 1, 2012 at 7:58 pm

I was surprised that all 4 of the companies my grandmother’s social worker mentioned to me were on this site. He also talked to us about a new thing called fall detection. She may not even need something like that, but we wanted to explore all of the options. Do you know about fall detection? How does it tell if she falls?

Reply

admin August 1, 2012 at 10:42 pm

Hi Giselle,
Thanks for sharing your question with us. Fall detection devices are designed to tell if your grandmother falls based on her movement. It is similar technology to what you would find in a newer smart phone. Based on tilt and impact, the device predicts when someone has fallen and sends a signal. This is a newer technology, and, at this point, I only recommend fall detection to seniors who absolutely need it. Because these devices lead to a higher rate of false alarms, most seniors will do better with a system where they have to press a button to get help. Often bending over to pick something up or even laying down can set off an alarm! I’d hate for your grandmother to decide not to use her medical alert because of so many false alarms…

I hope this helps!

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Giselle Ryan August 2, 2012 at 7:25 pm

I think we are going to stick with the necklace buttons that she has to press. She’s doing really well still and hasn’t even had a serious fall. We’re just trying to get ahead of things. Thanks for answering and for all the wonderful info here.

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Robert McFarlane July 20, 2012 at 8:04 pm

We use Vonage as our telephone. Can a medical alert console be connected to Vonage because it uses a modem? I won’t continue my research into a system until I know the answer to this question.

Reply

admin July 20, 2012 at 10:52 pm

Hi Robert,
Yes, medical alert systems will work with Vonage. It is important to let whatever company you are signing up for know about the type of phone service so that they can send a system that is compatible. But most will work with a VOIP services like Vonage, Cable packages, DSL, or even just a standard landline.

Unless Vonage made the telephone jacks in your home active when installing this service, you will need to plug the medical alert directly into the modem where your telephone is plugged in. Your phone will then plug into the back of the medical alert. I’m sure your future medical alert company will be happy to walk you through setting this up with your Vonage service!

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Marathon Grandma July 9, 2012 at 6:35 pm

I was also looking at a few other companies that aren’t listed with you. This is the most helpful review site i found ofr different medical alert companies. I guess there are two other companies that I heard of that aren’t listed. How did you pick the 8 that you have here? Can you list more in the future? I think that’d be so helpful.

Reply

admin July 9, 2012 at 11:00 pm

Hi,
We had picked these companies because they are 8 of the top medical alert companies that offer nationwide service. We cover the most prominent companies in the industry, but there may be a company here or there that you read about online and are thinking about using. First off, I recommend making sure that that company fulfills the 3 main requirements for a risk free service. Do they allow you to cancel at any time? Do they provide you with a lifetime price guarantee? And do they have a 30 day money back guarantee? Ultimately, I recommend using our site as a starting point and going from there. If there is another company you are interested in, you can use our site as a comparison guide all the same :)

We are planning on expanding the site to cover more companies as well! We want to be the best resource for reviews and information on medical alerts anywhere on the web. So it’s just a matter of time.

Thanks for sharing your questions!

Reply

Elise penfield June 7, 2012 at 9:38 pm

Another question. How is it that annual charge is more than what I get when multiplying by 12?

Thank you — Appreciated respond to previous question.

Elise Penfieldq

Reply

admin June 8, 2012 at 4:55 pm

Hi Elise,
We are basing the “Price per Year” column on the rate of the company’s monthly plan rather than their annual plan. Sorry, I see that we didn’t make that clear in this chart. We did that because we find that while most companies actively advertise their annual plan’s price on their site (which happens to be their lowest price), the majority of people end up signing up for a monthly plan at the higher rate.

To get the price per year for a quarterly or annual plan, you’d have to do the math yourself :)

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Elise penfield June 2, 2012 at 4:34 pm

Who has a lifetime guarantee of charges? And or how can only company charge a set-up or installation fee?

Reply

admin June 4, 2012 at 7:59 pm

Hi Elise,
American Senior Safety, Life Response USA, Lifestation and Lifefone provide their customers with a lifetime guarantee for all of their different plans. With Life Alert your price is guaranteed during your 3 year contract term. And Alert 1 provides a price guarantee only with their annual plan. I do strongly recommend choosing a company that offers a lifetime price guarantee!

As for your second question: Medical alert systems are easy to plug in. You just plug them into a phone jack and an electrical outlet. So most companies just ship this to you and you plug it in at the home. Life Alert does charge for installation/activation of the system. You can save a little money by telling them you’d like to plug it in yourself, but you will still be hit with an activation fee. Having a service technician out to the house is beneficial if a senior needs extra help and doesn’t have family, friends or neighbors who can help. So for some people and some situations this can be beneficial. For most though, I wouldn’t recommend paying for installation.

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claudette wh February 17, 2012 at 7:36 pm

These comparisons really make my job easy! I am a social worker out of a small town in Montana. been looking through different sites trying to figure out a couple good businesses to recommedn for my seniors intown. Do you know do all these companies you have on here cover Townsend, MT? I was hoping to find a few that have monitoring centers in Montana. Do you know where their centers are.

Reply

admin February 17, 2012 at 9:54 pm

Hi Claudette, All of the companies that I have listed on in the medical alert comparisons chart are national companies and will cover Townsend. Your clients will have to have a home phone service in order to have a medical alert in the home. Because their system will be dialing out to their monitoring center and that call takes the same amount of time no matter where you are in the US, finding a monitoring center near Montana is not necessary. Medical alert customers in Florida who have a center located in New York will get the same response time that a customer located in New York would…

I would recommend focusing on the quality of the monitoring center over where it is located. Definitely let me know if you have any more questions!

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troysMom December 16, 2011 at 11:24 pm

Wow so the difference in prices is a big spread. im calling these companies and the services are so much the same but the prices are the big difference. this picture you made really shows the spread. all the companies tell me that customer service is the big difference except life alert. they say that theirs is the most reliable–?– The equipment is similar right? is any company more reliable than otheras?

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admin December 19, 2011 at 11:55 pm

Yes. There is a very big price spread from company to company. While that is true, my opinion is that customer service is the most important thing to base your decision on. You will experience a big spread in the level of service from different medical alert companies once you are a customer, but it is hard to tell the quality of customer service when searching. I’d recommend calling everyone you are deciding on, request their brochures, and call them again. On the second or third call it is a little easier to see who is helpful and who just wants your money.

The equipment from company to company is very similar. Reliability really comes down to their monitoring center. Here are a few good questions to ask: How are their medical alert operators trained? Do they have redundant back up center?

Reply

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