Medical Alert Reviews

Medical Alert Reviews

Reviews & Comparisons to help find the best medical alert for you!

American Senior Safety Agency Review

Review: SeniorSafety.com receives our Senior Safety Check of Approval Check of Approval and is our choice of best medical alert out of the 3 top rated companies.

    We chose the American Senior Safety Agency as our choice because:

  • They have the best price.
  • They offer a 30 day money back cancellation guarantee.
  • You can cancel at anytime.
  • Back up monitoring in California and Texas allows uninterrupted monitoring even during an emergency with no time lost.
  • They did not bother us with follow up calls when we requested a brochure. Most companies continue to call week after week.
  • They gave consistent answers about their product over multiple calls from our staff.
  • They give a lifetime price guarantee for all price plans.
  • We especially liked their lack of sales pressure.
American Senior Safety

American Senior Safety Agency can be reached at 1-888-473-2800 or
Senior Safety Check of Approvalwww.SeniorSafety.com

American Senior Safety Agency Facts

Pricing
Installation/Equipment
Free Self Installation. No Equipment Charges.
Monthly Charges
$24.95/Month
Advance Payment Discounts
$24.95 Quarterly
$24.95 Semi-Annually
$23.95 Annually
Monitoring Agreement Term
Month-To-Month, No Time Commitments
Price Guarantee
Yes
Repairs or Replacement Charges
None, Replacements Shipped
Free Gifts
Free Monitoring
30 Days Free with all orders
Free Gifts
All Plans: Choice of Free Lockbox, $10 Credit or Free Extra Button
Cancellation Policy & Discounts
Cancel at Any Time
Yes. Plus 30 Day Money Back Guarantee
Other Discounts
N/A
Equipment
Approximate Button Range in Typical Home
Coverage For 3500 Square Feet | 400 ft Range
Help Button Battery Life
4 to 5 years. Button Reports When Battery is Low
What Happens if I Lose Power
20-24 Hours of Battery Back-Up
Waterproof Help Button?
Yes
Help button Options
Necklace or Wristband
UL Certified Equipment
Yes
Automatic Self-Test?
Weekly
24 Hour Technical & Customer Support
Yes
Monitoring Station
UL Listed Monitoring
Yes.
Redundant Backup Monitoring Centers
Yes. Orange County, CA & Texas Backup
Typical Response Time When Button Pressed
20 to 30 Seconds
Other Options & Information
Shipping Speed
Standard Shipping – 2 to 3 Days
Cost of 2nd Person
$35.00 Charge For Additional Button or Free Gift
Website

Help build our community by sharing your comments…

{ 26 comments… read them below or add one }

Toby July 30, 2014 at 1:59 pm

Thank you for your excellent website! You’ve helped me a lot.
My mother, who lives on Long Island, NY, wants coverage when she goes out in the car for groceries, etc. We started looking at the GPS offerings. American Senior Safety now offers a GPS product. I have to say, I don’t completely understand how it works.

First, there is the issue of cell tower coverage. They use AT&T which seems to have extended coverage recently. But what actually happens when you hit the button in a grocery store, or from a car? How long does it take for the relay to Senior Safety? How accurate? Will they call my mom’s cell phone when she hits the GPS button? So many questions!

The good thing is that they strongly recommend having an in-home system in addition to any GPS and they will bundle the charge with a discount for quarterly or annual payment. Still the cost starts adding up.

I will call Senior Safety, but what is your impression?
Thanks!

Reply

admin July 30, 2014 at 5:11 pm

Hi Toby,
These Mobile GPS devices are so excellent for active seniors, but are not perfect by any means. As long as you understand how Mobile GPS works (the pros and cons, etc), you’ll be able to make the right decision for your mom. What’s right for her is going to depend on her situation really.

I’m glad to hear that Senior Safety is still recommending in-home medical alerts because these truly are the most reliable way to get help while inside your home. It’s important to note that most aging seniors really only need an in-home medical alert. When they are outside of their home (in public), there will be people around to get her help if anything happens. That’s why the grocery store is a goofy example (although it is used quite often). There are going to be people at the grocery store that will help mom if she has an emergency there. Additionally, many aging seniors only leave home when friends or relatives are with them.

For more active seniors, who leave home alone daily, still drive, etc, Mobile GPS is a great solution. When the button is pushed, the button uses both cellular signals and GPS to send the customer’s location. This is not always an exact location (it could be 100 yards away sometimes) so the operators will speak with your mom and confirm her location by having her give them visual clues. Also, if she is away from home and unable to speak when she presses the button, they will not be able to dispatch help to her (it could easily be an accidental activation). This is the same for ALL companies that offer Mobile GPS because of EMT/Paramedic policies across the nation. You are correct that sometimes the button may not have a cellular/GPS signal and therefore may not work every time. This is especially true inside buildings. But having protection like this 90% of the time is better than no protection at all… It’s just important to understand the limitations.

This is getting to be a long response. I’ll end by saying that if you choose Mobile GPS for your mom, I recommend choosing a company that utilizes Breadcrumbs with the service. Breadcrumbs are when the device pings the customer’s location throughout the day creating a trail of where they’ve been. This allows operators to have historical information on their location which is helpful if the GPS location is not exact or doesn’t come through when the button is pressed… Some of the cheaper Mobile GPS services do not offer this feature, but it is a MUST!

I hope this helps…

Reply

Sandra Porter September 30, 2013 at 6:29 pm

I am confused. I printed info from this website last week. I just returned to their homepage and it has changed slightly. It used to say “Rated A+ by the BBB with no complaints” at the top. That sentence is no longer there. It now mentions the BBB rating further down on the right side but it no longer says no complaints. I went to the BBB website and it says this company is not accredited. Who’s fibbing? I was all ready to go with this company. Thanks.

Reply

admin October 1, 2013 at 5:28 pm

Hi Sandra,
It looks like they mention the BBB on the side on their homepage and above the content on some other pages (like “Monitoring” and “How It Works”). On those pages it says “Rated A+ by the Better Business Bureau with no complaints”… I am not sure if anything changed, but nothing sketchy is going on. I was able to locate their BBB page. You can look it over here: http://www.bbb.org/los-angeles/business-reviews/medical-alarms/get-help-now-in-marina-del-rey-ca-13147522

BBB confirms that Senior Safety (Get Help Now) has no complaints. According to BBB’s page, all businesses in the Greater Los Angeles Area are undergoing rating reviews. So that is why no rating is posted on that page.

If you have any questions, I’m sure it would be fine to contact them about this as well. Or you can post your questions here and I’d be glad to help as much as I can!

Reply

nsantiago June 18, 2013 at 2:47 am

Do they provide service in Puerto Rico?

Reply

admin June 18, 2013 at 6:22 pm

Hi,
Senior Safety does cover Hawaii and Alaska, but not Puerto Rico or other U.S. Territories. I actually don’t know of any medical alert companies that do cover Puerto Rico. I’m sorry that I am not able to be of more help…

Reply

Nathan Rubin June 6, 2013 at 7:50 pm

My wife and I would like to be protected away from home. Is there anyway you can provide this service? Thank you

Reply

admin June 17, 2013 at 4:35 pm

Hi Nathan,
American Senior Safety Agency doesn’t provide a GPS mobile medical alert button. GPS devices are much less reliable than primary home medical alerts. I believe that Senior Safety doesn’t provide those devices for many of the same reasons that I discussed here: http://www.medicalalertreviews.org/mobile-medical-alerts-and-fall-detection/

Their service is portable though, and can be used if you are staying at a different address for a number of weeks or months. Of course, this involves bringing the equipment with you, and calling them to set up the new address information in the account.

I hope this helps!

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lorri May 10, 2013 at 3:27 am

Why would my mother in law need more than one alert button?

Reply

admin May 10, 2013 at 9:20 pm

Hi Lorri,
Your mother in law will only need to wear the one button at a time. Some seniors like to have two buttons in order to have a backup just in case they misplace a button. If your mother in law has a history of misplacing things or being forgetful, this may be good for her. Also, some people like to have both a necklace and wristband in order to wear a different one depending on the day or occasion. Maybe she is planning on working in the garden and would prefer to wear a wristband during that! Ultimately, she only needs one button. But having 2 may be helpful along the way :)

Reply

Joe March 7, 2013 at 3:46 pm

The approximate Button Range is a 400 ft circle .
We only need it to go one way, so that being said it’s only 200 ft?
Is that correct?

Reply

admin March 7, 2013 at 7:05 pm

Hi Joe,
Any range for the transmitters listed on our site is the radius (rather than the diameter). So in this case, the button should work up to 400 feet away from where the speaker is located in the home. No matter who you choose (and what range they list), it is important to test that range when you get the equipment in the home. Different homes are built differently. So it is important to test that button’s range in order to understand exactly where it works and where it doesn’t.

I hope this helps.

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kathie vaught January 16, 2013 at 8:32 pm

Please clarify how your lockbox works.

I am somewhat concerned when you get that ora tendollar (one time?) Credit. This part is very important to me

Reply

admin January 18, 2013 at 8:54 pm

Hi Kathie,
This is actually a medical alert reviews site. American Senior Safety is one of the 3 companies that has received our “Check of Approval” though, and I’d be glad to share what information I have with you :)

The lockbox they provide is similar to a real estate lockbox, except it operates off of a combination. You would lock your key inside of it, and then they would be able to provide the location and combo for that lockbox to the paramedics if they ever needed to dispatch. This will make the paramedics’ life easier and prevents any property damage during a dispatch as well. So it is a very smart idea.

I am aware that one of the options for the their free gift is the $10 credit, but I don’t know the specifics for this. So you would need to contact Senior Safety with that question…

I hope this helps!

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Lynn O. November 13, 2012 at 12:16 am

My mother lives in 3 different residences, PA, DE and FL. Will this device work for her? She does not have a land line in DE.

Reply

admin November 13, 2012 at 4:54 pm

Hi Lynn,
Yes, American Senior Safety will cover your mother in any of those states. It is a portable service, and she can change addresses as often as she likes at no added cost. She will have to have a home telephone service in Delaware in order for any medical alert to cover her there though. That could be a standard land line or part of a Cable or DSL package as well.

I hope this helps!

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Sara November 1, 2012 at 10:29 am

Sorry, a little confused about the cost of a 2nd person or additional help button. Does this mean there is a recurring charge of $35/month or is it a one time charge of $35 for an additional help button?

I’ve been comparing different medical alert systems according to comparison chart (which is really helpful btw). I see that American Senior Safety Agency and LifeStation have almost all the same characteristics when looking at the facts listed above, however LifeStation costs more overall? Why is that?

Reply

admin November 1, 2012 at 6:12 pm

Hi Sara,
That $35.00 for the extra button is a one time fee. One distinction between Senior Safety and Lifestation is how they charge for the extra button. With Lifestation you would be charged an extra $3.99 each month to have the extra button.

In my experience, prices tend to vary based on how these companies advertise. Life Alert and Lifeline, which are the most heavily advertised medical alerts, tend to be more expensive than others. It’s important to do your research for any company you are looking at, but a lower price really is not an indicator of less quality. Both Senior Safety and Lifestation provide good reliable service!

Reply

jjones September 6, 2012 at 5:33 pm

I went to their website and tried to sign my mother-in-law up and when I put my credit card into the system it came back telling me there was a problem with my card, I keyed it in another time . . same result. About 30 seconds later I got a phone call on my cell phone from them saying they were having a problem with that process and they wanted me to give them my credit card number over the phone. What do you think about that? I was worried that I was getting scammed and so I told him I was going to try the other payment options. Am I a freak or was it reasoanble to question the validity of the situation?

Reply

admin September 6, 2012 at 8:52 pm

Hi.
That is an odd situation. I can tell you first hand that websites can be complex. We have had a number of funny issues on Medical Alert Reviews.org :) … As far as I understand, sometimes credit card processors can have hiccups of sorts. You may go on the site again, try again, and have it work. I definitely understand your hesitation with this (and you are definitely not a freak!).

In the medical alert industry, some companies make sales calls out to seniors. Now, this is definitely not one of those calls! But if you are ever unsure if the person you are speaking with is legitimate, you can call the phone number you find on their website and ask for the person you were speaking with or even have a different representative help you. Senior Safety is a good reputable company. If they were aware of a particular issue, it was good customer service to call you – but I completely understand your hesitation. I wish more people were this cautious while shopping online!

You should just be fine. Just make sure that the representative you speak with is with American Senior Safety. Giving them a call is the best way to do that.

I hope this helps…

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Kirsten July 26, 2012 at 5:11 pm

Is this one the same as Get Help Now, Inc.? My neighbor has them and really likes them.

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admin July 26, 2012 at 8:43 pm

Hi Kirsten,
Yes. American Senior Safety Agency is the same as Get Help Now, Inc. We’ve had this question a couple times on the site actually! So I called to get some more details for you: Apparently, American Senior Safety’s customers receive their bills and other correspondences from Get Help Now – which is the corporation name. American Senior Safety Agency is a DBA and is the name of their website (SeniorSafety.com). There are no other companies under Get Help Now, Inc, just Senior Safety.

The short answer is: Yes. Your neighbor is an American Senior Safety customer.

I hope this helps!

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John Kurmel May 18, 2012 at 10:48 pm

Thanks for the great comparison job. It made finding the best service for our situation very easy,

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lovessimonandG January 20, 2012 at 12:30 am

I spoke to a representative from senior safety today and they told me that their montioring center is redundant meaning they have two centers. I see it here too on the comaprisons. Is this even really possible. I spoke to lifeline after and they are a much bigger company but don’t have 2 centers. what should i ask these companies about their monitoring? i don’t even know the first thing about these centers!!!!

Reply

admin January 20, 2012 at 7:53 pm

Hi. To start, here are some important questions to ask about medical alert monitoring centers: 1. How are your operators trained? 2. Is the center UL Listed? – this covers important things like having the proper technology and back up generators to operate a reliable monitoring center. 3. Make sure you understand the companies procedures in the case of an emergency. Most of these operate similarly, but this is the heart of the service you are signing up for! 4. Having a redundant back up center is becoming increasingly important with the crazy weather patterns that we have been experiencing worldwide. Ask about redundancy as well!

Senior Safety partners with a center called National Monitoring Center for their monitoring. That is how they provide the redundant back up center. In my experience its not a matter of whether a company owns their own center. Its about the quality of the center and the quality of the monitoring. This redundancy is very important, but is rare in this industry currently.

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H.M. Baker December 1, 2011 at 8:33 pm

Thanks for the recommendations. My father just got the help system with American Senior Safety. I’m happy cause he’s protected and he can afford to pay it himself. now all we need to do is remember to test and we’re set

Reply

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