Medical Alert Reviews

Medical Alert Reviews

Reviews & Comparisons to help find the best medical alert for you!

Medical Alert Reviews of Top Medical Alert Systems

We are an organization dedicated to helping seniors by giving you just the facts about the top medical alert systems so that you can make an informed decision during your medical alert search.

If you are here for the first time, start by looking at the Comparisons chart where you can see different companies’ prices and features. You can then click on “Read More” to view their individual reviews page to read more about a company, get their phone number, specifics on their prices and much more…

Medical Alert for Mom

Follow these 3 simple rules to protect yourself from making a regrettable decision.

You must have a 30 day money back guarantee
You must be able to cancel your agreement at anytime
You must have a guarantee that your price will never change

By following these 3 simple rules the worst that can happen is you will have wasted some time… Not your money.


The Top 3 Medical Alerts for your Parents

You have a lot of great options when shopping around for medical alert systems for your mother or father. It’s easy, with the right amount of research, to find a company that you and your family will be happy with for years to come! Based on our 3 simple rules for finding a flexible medical alert company, we have selected three great companies to recommend to you:

American Senior Safety Agency
Life Response USA
*Lifestation®

All three provide reliable monitoring that you can trust, and all three have consumer protection built into their service. You can cancel at anytime, even within the first 30 days (with a full refund), and your price won’t go up. EVER! Don’t just blindly order from anyone. Read our medical alert reviews for these different companies, visit their websites and call them too!

Our Top Choice: American Senior Safety Agency

Of the top 3 medical alert providers, we find that American Senior Safety provides great monitoring and exceptional customer service at the very best price! Most of all their service is Senior-Friendly. That’s why they are our choice out of the top 3 companies that we recommend. Their service is easy for everyone to understand. They don’t change your features based on the price plan you choose, and they DO NOT aggressively sell their products to seniors. In this industry, it is a great surprise to find a company that is about more than making money!

Visit their website: www.seniorsafety.com
Read Our Review of American Senior Safety

We want to be the best Consumer Protection Organization for the medical alert community by gathering your comments and findings. Please share a comment or two on the different pages of our site about all of the companies you speak with… Please help us help you. Let’s protect each other!

Thank You!

Help build our community by sharing your comments…

{ 42 comments… read them below or add one }

Jally September 4, 2013 at 12:02 pm

Hi,my dad’s 91 years old,lives with my sister in Seattle,his balance not as good now,also his hearing.
He doesn’t go out much,except out in the garden every now and then. Since mum die 2 weeks ago,we’re worry about dad being on his own during the day while my sister’s at the work(about 30mins drive from home).
Dad claimed that his English not so good now. For the past 20 years, he only speaks Chinese.
Any sugestion about which medical alam mor suitable for him?

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admin September 4, 2013 at 5:09 pm

Hi Jally,
American Senior Safety Agency, one of the three top rated companies on our site, just introduced an advanced system that comes with foreign language coverage (for 500 different languages). They would definitely be a good one for you to call, as they will definitely cover Chinese.

None of the other companies that we list offer that same type of coverage, but some may have one or two Chinese speaking operators on staff. If you see any other companies that you are interested in during your search, I’d recommend calling them and asking if they have Chinese speaking operators.

Best of luck with your search!

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Jally September 5, 2013 at 12:26 am

Hi, thank you for the information. That’s great comfort to know if my dad runs into difficultly, that someone on the line be able to speak the same language as my dad. Thanks again

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Steve Martin August 31, 2013 at 1:30 am

I purchased a system from Bay Alarm. they were very good with the setup. After about 2 months, the unit went dead. I called and kept getting transferred to technical support and was told to leave a message. I left 2 different messages with no return call. I finally got through to them and it was obvious this personal had no technical expertise. They simply told me to unplug and replug it in. I could send it back, at my cost, and they would see if they could fix it, at my cost. They said they would not warranty it even thought we prepaid the whole year up front. They said I could buy a new unit for $150. I’m sure this machine costs them $15 from China. We refused to buy a new unit. This was a very poor experience, didn’t stand buy their product. I would not recommend them.

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admin September 3, 2013 at 5:04 pm

Hi Steve,
Thank you for sharing your experience with us. There is a lot that medical alert representatives can do to troubleshoot these alarms over the phone, including completely reprogramming the machine. Unfortunately, it sounds like you reached someone at Bay Alarm who is not properly trained. With most companies, if they are unable to fix it over the phone, they’ll send you a new system with a return label for the old one (at their expense – not yours). I’m disappointed to hear that they would treat a customer this way.

If you are wanting to keep Bay Alarm’s service, I’d recommend calling today and asking to speak with a manager. They should be able to fix the issue for you without it costing anything on your end… If you are not looking to stay with them (which is understandable after that experience), I’d recommend looking into American Senior Safety, Life Response USA, or Lifestation for your medical alert service. They’re the top three services that we recommend.

I hope this helps!

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Marcie July 12, 2013 at 7:16 pm

I came across a site called Medicalcarealert.com and they claim to have a speaker built into the medallion worn around the neck, in addition a wrist and clip for belt. They have a range of 600 ft I believe, and two payments options. Annually $384 or quarterly $108. Which amounts to about $32 I believe a month. Cancel anytime. They claim they are newer but on Angie’s list of award for excellence in medical alert monitoring system. Have you heard of them, because I can’t find any reviews that don’t require paying to view Angie’s list.
The elderly 98 8 month old gentlemen I care for (wife just passed), lives across the street from me, and still gets up pretty much on his own, and reads paper, fixes his breakfast, and naps off and on. He has fallen at various times, and the family can’t afford 24/7 care. Any advise for this type of system for him.

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admin July 15, 2013 at 4:08 pm

Hi Marcie,
I haven’t heard of that company or website before. This doesn’t surprise me since there are a lot of different medical alert companies out there. Plus, there are new ones appearing everyday too. The companies that we review on this site have been around for a long time. I’d recommend looking into one of the 3 medical alerts that we gave our check of approval to (American Senior Safety, Life Response USA and Lifestation) for your neighbor!

On a different note, I generally do not recommend choosing a help button with a speaker inside it. That type of button is water-resistant not waterproof, and it requires changing the button’s batteries every few months. It sounds like a standard help button (without the speaker inside) would work fine for his situation. This way he doesn’t have to take the button off before showering and you don’t have to worry about remembering to change the batteries.

I hope this helps!

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Yvonne May 30, 2013 at 11:18 pm

I’m wondering if there is an alert system that
my mother can wear inside the house while my dad
works outside in his shop or the garden that
has a necklace he can wear to alert him. Does every alert
system have to go through the phone system to
an outside source? My dad does not carry
a cell phone with him constantly.
I know we could use something like a baby monitor
but this would not cover all the areas where my
Mother could possible be when she falls— Kitchen, bathroom, laundry
room.

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admin June 5, 2013 at 4:34 pm

Hi Yvonne,
The equipment for all of the companies that we review is connected to an outside monitoring service. Most of these companies would allow you to arrange for the operator to call your father’s cell or a neighbor before calling 911. Your father would need to carry his cell phone at all times in that case.

You can purchase similar equipment and program it to call your father’s cell when the button is pressed, but, again, he would have to carry his phone at all times. Unfortunately, I do not know of any other options that you’d be able to use in this situation. I hope this helps…

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Gary in GA May 27, 2013 at 3:12 am

I was just wondering if you have any opinion of Bay Alarm Medical? It seems to have everything at a reasonable price.

Also, I just wanted to pass along that we have tried SilverFox Link for my mother and were very dissatisfied. If she got further than 25 feet from the base station, the pendant would report that it was out of range. Also, the support personnel seemed very inept.

Thanks

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admin May 30, 2013 at 10:57 pm

Hi Gary,
Bay Alarm Medical is a good company. I do know that they offer specials a number of times a year with their annual plan. With specials through them or any company, you’ll want to ask if that price is guaranteed or if it will change on you in the near future. You may also consider looking into service through one of the 3 companies that received our Check of Approval (see above)!

Thank you for sharing your experience with SilverFox Link with everyone here. That problem with the range is pretty surprising, but I have known seniors to find the buttons with the speaker inside of them to be much less user friendly…

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Steve Martin August 31, 2013 at 1:32 am

Their product stopped working after 2 months and they refused to replace it. Ripoff. Their customer service seemed very uneducated, very young and was not a good experience.

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Mike May 13, 2013 at 5:48 am

What PERS system works best for cellular phone service since I cancelled my landline service? I have been looking into getting Verizon’s Sure Response. Can you tell me what is a good system to use for cellular phone use?

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admin May 13, 2013 at 7:41 pm

Hi Mike,
Mobile medical alert systems don’t require you to have a home telephone or a cell phone service. They operate off of their own cell signal. Generally, I do not recommend using a secondary mobile device as your primary system inside of your home because it is less reliable. A primary medical alert system connects through your home phone service and will be the most reliable way to get help during an emergency in your home. You can learn more about mobile medical alert systems here: http://www.medicalalertreviews.org/mobile-medical-alerts-and-fall-detection/

We don’t currently review mobile medical alerts here, so I don’t have a good suggestions for you. But it is important to understand that since these mobile devices work off a cell phone, they will have the same limitations as a cell phone (spotty or no coverage in certain areas). So while in most areas, you should be able to get a good amount of coverage, you are certainly not covered where ever you go.

I hope this helps!

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KerriJung December 6, 2012 at 5:30 pm

All this info has made researching these systems for my grandmother so easy. We have decided against doing a fall detection type system – part because the money and part because she really just needs a button to press not something alerting itself. Do you have any information about mobile medical alerts though? We are looking at that. Thank you,

Kerri

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admin December 6, 2012 at 8:55 pm

Hi Kerri,
I always recommend that seniors use a cell phone while out running errands rather than a mobile medical alert. While both have the same limitations (because they both work off of a cell signal), a cell phone has the added flexibility of being used as a phone during a non-emergency situation. I do not recommend using a cell or a mobile medical alert inside of your grandmother’s home instead of a standard medical alert. Cell signals are unreliable (especially within a home). A standard medical alert will function through her home telephone service, and will automatically be that much more reliable!

I hope this helps!

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Mike October 17, 2012 at 9:36 pm

The VA is recommending Freedom Alert for my dad, the pendant basically appears to be a cordless phone that will dial 911 directly. Is there an advantage to the call center based systems reviewed here?
Thanks for the website – it’s good info!

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admin October 18, 2012 at 7:56 pm

Hi Mike,
A medical alert backed by a monitoring center would be better for your father! It allows for more flexibility during an emergency. With Freedom Alert, you would program the phone numbers into the machine and it would call through until it reaches someone. Then your father would be able to speak to them over the speaker button and let them know whats going on. Most people program family or neighbors first, followed by 911. An emergency can happen at anytime, and there is no guarantee that your contacts will be available or that they will be able to get to his house quickly to help. If your father reaches 911 over the speaker, there is no guarantee that he would be able to speak to them to let them know what is going on (and provide his address and so on). A monitored medical alert will allow him to get help as quickly as possible no matter what. There will always be someone to pick up his call, and they will dispatch the paramedics to him even if he is unable to speak after pressing that button. Monitored medical alerts also provide a lot of flexibility in non-emergency situations. Your father can ask for a specific contact to be called instead of 911 anytime he presses that button.

On a separate note, I can’t recommend the buttons with a speaker inside them because they are not waterproof. I know Freedom Alert advertises them as “splash resistant,” but they also say that the button “can be used in the shower even though we don’t recommend it as a normal practice. Its best to just lay FreedomAlert on the floor just outside the shower area so that it can be reached if needed.” This information is provided on their FAQs page. Obviously, having a button that you can wear in the shower is much more ideal!

I hope this helps!

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Leonfuller September 21, 2012 at 4:30 pm

Thank you for the wealth of information on these medical alert systems! This site is great. I almost ordered a system for my mom that had a three month minimum contract. After reading your blog I got one that could be canceled whenever. Mom is doing fine, but we had to move her into an assisted living situation much earlier than we had anticipated. We might’ve been stuck paying for something we didn’t use at all… instead we got a full refund. That’s where a little research gets you i suppose.

:) :) Leon

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admin September 21, 2012 at 9:46 pm

Hi Leon,
I’m glad you found the website to be helpful. Everyone sure can save time, money, and effort by putting research into this type of decision. Also I know I say this a lot, but seniors’ lives can change so quickly. It’s important to have flexibility in a medical alert service!

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Jack August 27, 2012 at 3:48 pm

I need an alert system for my mom who still drives and stays at my sister’s house four days a week and her own house the remainder of the time. I assume she needs two base type units (one for each location) so she is covered in either location. Is this possible and if so, is additional cost involved and if so, how much?

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admin August 28, 2012 at 7:43 pm

Hi Jack,
Good question! Some of these medical alert companies provide a portable service where your mom would be able to switch the location of that equipment. All she would have to do is bring the equipment with her. When she is at the new address with everything plugged in, she’d call her company and tell them where she is, and they’d get it updated for her the same day. This is only a bigger involved process the first time you do it.

Now if it is happening twice a week, that may be a lot of switching things around for your mother. It is my understanding that if she were to have a system and service at both houses, it would just be considered two different services with any of these companies and would cost twice as much. I’d recommend calling a few of the companies that we review here. Run your situation by them, and see what they can do! If you find out anything different from what I’ve said here, please keep us posted!

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Pam August 9, 2012 at 2:16 pm

Has anyone used one of the systems that directly dials your responders and does not use a central monitoring service? In other words, you will pay for the system and then there are no additional fees.

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admin August 9, 2012 at 7:23 pm

Hi Pam,
I’m interested to hear if anyone has any experiences with that type of system as well…

Our site only covers companies that provide both the equipment and monitoring. Most of these companies only charge you their monitoring fee, with no added fees for the equipment. Here are the benefits of having a system that is monitored: 24 hour monitoring ensures that you are always able to reach help when you need – Your emergency contacts may not have their phone with them, may be asleep or unavailable during an emergency. Monitoring provides more flexibility during different situations. All you would have to do is speak to the operator and let them know what the situation is and who you would like called…

Has anyone used one of the systems that Pam is describing before?

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Jeri August 21, 2012 at 7:28 pm

My sister got mom set up for that type of system about a year ago. We had my three siblings programmed as the calls it would make since we are all close by and it worked well a couple of times when she fell. More recently mom had a more serious fall and none of us were there to pick up her call. My brother drove over after he saw the missed call and called us too, but I know she would’ve gotten help quicker with a monitored system. I think that type may work better for younger seniors, but we are now looking for a monitored medical alert for our mom. That’s why we are here on the site!

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Richard Kinz July 26, 2012 at 6:13 pm

I have been looking over your top three companies. Two things bother me, though… First, It appears that each system has a ‘box that plugs into the phone line, and with which I can talk to the monitor people with. However, if I am in alone (no one else usually living here) another part of the house, or outside, all I can do is press the button and set it up to have the service call the police or fire people without my intervention. Correct?
Second, I have an electric gate, with no Knox Switch, so even if I have the service call for help, they could not get in. I don’t have any close neighbors who I could give a remote to open the gate, who I could really count on. I can have a Knox switch installed for $386, but the security company claims that a free exit probe is also required by the authorities in CA, for another $855, for a total of $1241. I am probably in violation of the law for not having all this installed when the gate was put in about 20 years ago. The only other “solution” I can think of is, when I am alone on the property, night or day, is just to leave the gate open, which is probably OK, since I have an alarm system in the house.
Do you have any other suggestions?

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admin July 27, 2012 at 8:42 pm

Hi Richard,
Thanks for sharing your questions here…

The speaker on whatever medical alert you choose is designed to cover your entire home. Now the exact area that it is able to cover will depend on the company’s equipment and the layout of your home, but they will be able to speak to you throughout most of your home. If they are ever not able to speak to you, they will have to assume you are having an emergency and they will send help. Some companies are more flexible than others and may call a family member for you before dispatching if you prefer. Overall, you are correct though. If they can’t speak with you, they’ll dispatch for you immediately.

Your electric gate does pose a slight problem. Leaving it open while you are alone at the house is a good solution. I don’t imagine that my other suggestion would be more affordable than a Knox Switch, but here it is anyway… If you were able to get a keypad installed for the gate, your medical alert company would be able to provide the code to paramedics during the dispatch. I really don’t know how different of an installation that is than a Knox Switch or how much that would run. Unfortunately, I don’t have any other ideas beyond that…

I hope this helps!

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CORY July 18, 2012 at 5:03 pm

IS A PERS SYSTEM THE SAME THING AS A MEDICAL ALERT? MY DOCTOR RECOMMENDED ME LOOKING INTO THESE AND GAVE ME DIFFERENT LITERATURE. DUE TO MY HEART PROBLEM IT MAKES SENSE THAT I MAY NEED TO GET 911 WHEN I CAN’T MAKE IT TO THE PHONE.

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admin July 18, 2012 at 7:18 pm

Hi Cory,
Yes, medical alert systems are the same as the PERS that your doctor recommended. PERS stands for Personal Emergency Response System, and is a less common way to refer to a medical alert.

I’m glad you found our site here. I hope you find it to be very helpful during your medical alert search!

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Karen June 12, 2012 at 11:05 pm

I was wondering if you have any experience with LifeWatch USA? They are using a telemarketing service (robocalls). My mother-in-law received a call and ended up purchasing the Lifewatch USA system over the phone -they set up a pretty scary scenario to push one’s decision. She then tried to cancel her order, but was put on hold for a very long time and gave up. I called the company for her and it took me several tries (I ended up calling the “order now” number on their website) to talk to a manager to cancel her order and complain about their marketing/selling technique. (They also claimed having the backing of the AHA, etc…) Is one to believe that perhaps there is always someone “behind the curtain”, helping to cash-in on the sale? It makes me very suspicious now of all these programs. Life Watch is similar to your other reviewed services -”30 years in the business”, etc.. but their selling style makes them very suspect. May I ask how is it that you chose to only review the 8 companies listed? I appreciate your help.

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admin June 13, 2012 at 5:48 pm

Hi Karen,
You’ve touched on a lot of questions and other issues here. I’m going to try my best to address all of them…

1. We had chosen 8 of the largest medical alert companies to review initially. This 8 is just the start. I will be adding more companies as we go, because I want this to be a comprehensive resource for seniors and their families. I have heard of LifeWatch USA, but I have not researched their service in depth.

2. I don’t recommend choosing any company that uses aggressive sales tactics. This could be bothersome phone calls to seniors, scare-tactics, or even just repeatedly asking for a credit card number. This is a very common thing in the medical alert industry (as you have seen – it works to get the sale), but it is very unfair to seniors – and in my opinion it is bad business. Often these types of sales calls are an indication that a company is prioritizing their sales over treating their customers right.

3. I have also noticed that a lot of companies advertise somewhere around 30 years of experience. First off, if a company advertises more than 30 years of experience, be very wary. The medical alert industry really started in the early 80′s. It’s important to clarify with a company when their company started, and when they got into the medical alert field. These are often two separate things. Some that advertise 30 years of experience actually have 30 years of experience in medical alerts, others have been in the home alarm industry for 30 years and started with medical alerts in the mid 90′s.

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Cheryl from NYC May 8, 2012 at 6:35 pm

My Aunt is looking for a medical alert system and I am helping her do a bunch of calls. I agreee that shopping around is so important. It’s really revealing about some of the places I am calling. My mom had lifeline and had been happy with her service for several years before she passed. This was a number of years ago. I notice a lot of these are more affordable than lifeline nowadays. My Aunts neighbor has a system called Get Help Now. Are you familiar with that company?

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admin May 8, 2012 at 9:21 pm

Hi Cheryl,
Get Help Now is actually the same as American Senior Safety Agency- which is one of the companies we review on this site. Both Senior Safety and Lifeline are good reliable companies that would work well for your mom. If you look over our Comparison Chart, you will notice a difference in the flexibility that each offers though.

Were you part of your mom’s medical alert search originally? I’m wondering if you feel like your search is any different since you have some experience with these devices…

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Cheryl from NYC May 9, 2012 at 8:34 pm

Thanks! That’s really helpful to know. My brother and I handled the searching for mom’s medical alarm. He did allof the research and i called for us. I guess the big difference is i am not sweating certain details. Which one has the biggest range, whose back up battery lasts longer, yadayadayada, it doesnt mean so much to me this time. I am trying to mostly find a caring reliable company just in case Aunt Heather needs help with her syste,m

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Lynne March 12, 2012 at 9:46 pm

Can you tell me what year these reviews were done?

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admin March 13, 2012 at 6:44 pm

Hi Lynne, This is actually a relatively new site. All of the data we collected happened between late November 2011 and today. So these are very current reviews :)

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shirley February 2, 2012 at 8:49 pm

I am looking for a system for my parents who live in Victoria, BC. Which of the services that you reviewed are available in Canada? Are you aware of a comparison site similar to this one (which is great!) for Canada? In addition to coverage within a home, is there any service that is “portable” (i.e., extends to outside the house, walking, on a bus, etc.)? Thanks.

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admin February 2, 2012 at 10:58 pm

Hi Shirley, I wish I could be a lot more help with your question. I am mainly familiar with medical alert providers in the US. The one provider that I have listed here that I know covers Canada is Lifeline (lifeline.ca). Their Canadian service should be pretty similar…

Most medical alerts are designed for your home and immediately outside the home. Some companies do offer an additional device that will cover you elsewhere. These devices dial 911 directly and would require the senior to be able to tell the 911 dispatcher exactly where they are. There is GPS in some of these devices – but, to the best of my knowledge, it is not exact enough for 911 to dispatch to on the GPS alone. If your parents already have cell phones you can just as easily program it so that they can get help by pressing one number and the “talk” button.

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simiRRuns December 21, 2011 at 12:29 am

Having a monthly flexible service helped mom cancel a medical alertr she just started with and she is not out any additional money. None of us thought she would be moving into assisted living so fast, but I’m glad it hasnt affected all her finances too much Seniors livign just on social security need to be extra careful when signing up for services like this. they just can’t spare that much when there money is so very tight

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Charlotte December 1, 2011 at 8:44 pm

Weve had 3 different companies for my mom over the past 8 years i cant remember all of there names. I learned the risk free thing is important pretty fast. My moms life changes so much. its just about every 2 years there’s something new but we stick together and stick through it. She’s a trooper. Sometimes you need an alarm and sometimes you don’t. Sometimes you just cabnt afford it. Rick free, no contract. Thats my recommendation!!

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Katie November 17, 2011 at 9:28 pm

I asked my mother’s doctor for recommendations about a good medical alert company, and he wasn’t very knowledgeable. This site has already helped me a lot. I’m making calls, asking for brochures now :) Are there any online resources you’d recommend reading? I’m a little overwhelmed by all the sites out there

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admin November 21, 2011 at 6:34 pm

Hi Katie. It sounds like you are well on your way with the search. A lot of resources online are either saturated with spam or biased reviews written by medical alert companies. So I’ll have to look around for you and see if I can find anything worth recommending. In the meantime, when you get those brochures and narrow the choices down I’d recommend Google searching each company name plus “complaints.” So Google “Alert1 Complaints” or “Life Alert Complaints.” This is another great way to see what old customers are saying.

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